An important message from Ken Tame and Associates

Dear Customer,

We are writing with an update on our response to Novel Coronavirus (COVID-19) and our plans to ensure our employees remain safe and are able to continue serving our partners and customers to the best of their ability.

We would like to assure you that as part of our ongoing Business Continuity Management (BCM), Allianz Australia has a Pandemic Plan in place, which is in accordance with the Australian Prudential Regulation Authority (APRA) standards, and aligned to the World Health Organisation (WHO) and Australian Government advice.

SUPPORTING OUR EMPLOYEES

To support the wellbeing of our employees, whilst striving to continue servicing our customers, Allianz Australia has a number of key actions underway, including:

• Regularly monitoring work, health and safety obligations and updates from Regulatory Bodies
• Additional employee policies implemented, and guidance provided, on areas including:
• Domestic flight and international travel restrictions
• Limitations on internal face-to-face meeting sizes
• An Allianz Group directive prohibiting all external face-to-face meetings and activities, except business critical processes which are also limited to no more than 10 people
• Hygiene advice
• Alternative working arrangements
• Business continuity capability assessment completed or underway, including review of information technology and other matters

Allianz Australia is also fortunate to be part of a larger Global Allianz Group, who are closely monitoring the situation and providing guidance on best practice.

SERVICING OUR CUSTOMERS

We continue to be able to service our customers, with access to our teams via email and telephone. In addition, we have:

• Established Business Continuity Plans (BCP), with staff on hand to fill resourcing needs at short notice
• A multi-site strategy in place to ensure business continuity, in the event of a site being inaccessible
• A number of key staff already working from home to support critical business processes
• Regular consultation with the Crisis and Resilience teams to help ensure we’re continuing to meet customer needs

To enable us to best support you we ask you to please:

• Engage us early on any renewals or claims;

WORKING WITH YOU

Allianz continues to monitor the COVID-19 situation closely and implement actions in response. Based on the assessment of the risk today, we believe this action plan ensures our business operations are protected, but we recognise that this must be monitored and re-assessed on a regular basis, to align with the changing landscape.

Thank you for working with us to prioritise the safety and wellbeing of us all, and minimise the risks associated with COVID-19. We appreciate this is a difficult time for everyone across the community.